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1/11/2017 9:25:35 AM
topic: Can't start version 1.6.0.0

admin
admin
Posts 26
No problem. The feedback I receive from those interested enough to communicate difficulties and offer suggestions is worth the price of a license key to me, so if you also pay, it's an added bonus!

Regards
Pete
1/11/2017 9:09:22 AM
topic: Can't start version 1.6.0.0

G. Hoffman
Posts 5
I do understand the idea of beta testing, and am cool with it. And while I appreciate the offer, I suspect this is not a high volume product, so given the price if I end up using it, I'll pay. I understand what running a small business is like.
1/11/2017 8:09:01 AM
topic: Can't start version 1.6.0.0

admin
admin
Posts 26
Where the body depth dimensions are concerned, I have made provision for measurements at the neck block and tail block on the Maintain Build screen. My thinking was that builders are likely to tailor these dimensions from one instrument to the next. In my own case, my last couple of OMs have measured 4 1/4" and 4 1/2" respectively at the tail block. Perhaps the best solution is to allow default measurements to be recorded when entering model details. The Maintain Build would display these defaults initially, but allow them to be overwritten at the discretion of the user.

Thanks for your thoughts.

Regards
Pete
1/11/2017 7:59:59 AM
topic: Can't start version 1.6.0.0

admin
admin
Posts 26
One of the difficulties for me as a developer is replicating a "clean" computer to test the download and installation process. As you've found out, there are some teething problems that I hadn't anticipated, and I thank you again for taking the trouble to communicate them to me.

As a sign of my appreciation, If you'd care to email me, I'll reply with a licence key that will unlock the software.

Regards
Pete
Email: peter@whistlingfishsoftware.com.au
1/11/2017 2:21:23 AM
topic: Can't start version 1.6.0.0

G. Hoffman
Posts 5
When I tried to install that version, I got another error message, this time it says, "Extraction of data downloaded from the web has failed. What would you like to do." Then gives some options, neither of which has worked.

From what I've seen, it does seem to be decent software, once you get it running. One thing you might add (not super critical, but if you are going to have dimensions) is the depth of the body in the new guitar dimensions, and perhaps even depth at the neck block and depth at the tail block, since they will usually be different.
31/10/2017 6:16:35 PM
topic: Can't start version 1.6.0.0

admin
admin
Posts 26
While I investigate, I've extended the trial period to 60 days and have uploaded a new version to my web server.

If you'd care to download and install the new version, you'll effectively have 30 days in which to assess the software.

Thanks for your patience.

Regards
Pete
31/10/2017 5:11:58 PM
topic: Can't start version 1.6.0.0

G. Hoffman
Posts 5
That worked, but now after I've run the program once it is telling me my trial period is over - it definitely hasn't been 30 days. It seems like a decent program, but I need to spend more than an hour or so to figure out if it's going to work for me!
31/10/2017 8:04:45 AM
topic: Can't start version 1.6.0.0

admin
admin
Posts 26
The error message indicates that files necessary for connection to the data file are not present on the computer.

Based on similar advice from another person, I have made some changes to the setup program that will detect the absence of these files and prompt the user to download and install them. I expect to release an updated version in the next couple of days. Some additional features and a couple of minor bug fixes will also be included in the release.

In the meantime, if you download and install the 32-bit Microsoft Access Database Engine (AccessDatabaseEngine.exe) from the following web page, I am confident that Luthiers Workbench will run without a problem.
https://www.microsoft.com/en-au/download/details.aspx?id=13255

Thank you for taking the time to contact me. Without feedback from users of this software such as yourself, I'm otherwise unaware of problems that might occur on individual computers.

Regards
Pete
edited by admin on 31/10/2017
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31/10/2017 1:47:00 AM
topic: Can't start version 1.6.0.0

G. Hoffman
Posts 5
An Error was generated within the method 'SharedConnection.Connection'.

The error message reads:
'The Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine.


I'm getting the same message on both my Windows 7 and Windows 10 machines.
30/10/2017 8:46:29 AM
topic: Can't start version 1.6.0.0

admin
admin
Posts 26
G. Hoffman wrote:
Every time I try to start, I get this:

Please email me a screenshot (peter@whistlingfishsoftware.com.au), or describe the message you're seeing.
edited by admin on 30/10/2017
30/10/2017 7:29:15 AM
topic: Can't start version 1.6.0.0

G. Hoffman
Posts 5
Every time I try to start, I get this:
16/12/2014 11:41:56 AM
topic: Unable to edit

admin
admin
Posts 26
Thanks Chris. All the best.
16/12/2014 11:32:54 AM
topic: Unable to edit

ccw3432
Posts 2
Thanks for the response Pete. It's working great now. I really like the software and I'll be purchasing it when my free trial runs out.
16/12/2014 10:14:50 AM
topic: Unable to edit

admin
admin
Posts 26
Folder permissions are now explicitly set to "read/write" whenever the application is opened. A new version will be released shortly, and the reported problem should not occur again.

Cheers
Pete
14/12/2014 10:00:53 PM
topic: Unable to edit

admin
admin
Posts 26
Further to the original message, I received this email:

"I got it working. It was a "read only" check box on my computer. Not sure why it initially let me edit but then stopped. I got it all worked out. Thanks.

Chris"

This highlights the need to have read/write access to the folder in which the data file is stored. Default settings may vary depending upon the operating system, so it's worth checking folder permissions when faced with this problem.

Thanks for the follow-up message Chris.

Cheers
Pete
13/12/2014 3:51:27 PM
topic: Unable to edit

ccw3432
Posts 2
Hello. I just installed the software and don't know it well yet. I entered a build to test it out. After some time with the program tonight I now can't save any edits to a build I entered. I get an error message that reads "operation must use an updated query". Any ideas? It does this for any field I try to edit on any page so far. Thanks.
19/04/2013 9:16:14 PM
topic: Option list is "clearing" unexpectedly?

David Beede
Posts 6
Well the good news is I'm able to create invoices and receipts! :~D

I'll be happy to send you my data file. I'll send it as an attachment to an email.

Sometimes the triggering event seems to be if I alter an item in the options list or just add one. The next time I open an order, all the option selections are gone. Odd the price total still shows in the line view.

If I can just work out this crazy glitch, this is a very helpful program.
19/04/2013 1:08:24 PM
topic: Option list is "clearing" unexpectedly?

admin
admin
Posts 26
Hi David

>>the option lists are still "clearing" themselves randomly
I'm sorry that you're still encountering this behaviour. As you'll appreciate, it's these random problems that are the most difficult to replicate and resolve. I'll have another look at it over the coming weekend, but ultimately, I may need a copy of your data file to work with.

>>I still can't generate invoices
Can you be more specific? At what point in the process does generation of the invoice fail? Is an error message displayed?

Regards
Peter Brown
18/04/2013 9:37:43 PM
topic: Option list is "clearing" unexpectedly?

David Beede
Posts 6
Pete,
I've updated to version 1.4.0 and unfortunately the option lists are still "clearing" themselves randomly.
My only work around is to generate a Specifications PDF instantly, knowing that if I need to go make a change in the options, much of the time I'll have to re-enter all of them again.
I'm running the program on a Dell Inspiron 1750 with Windows 7 Premium Home edition 64bit.
Also, I still can't generate invoices. With all these glitches this is getting nearly as inconvenient as my old paper based system.
David :-(
7/03/2013 12:18:38 PM
topic: Unable to create invoices from repair jobs

admin
admin
Posts 26
To simplify things, the ability to create new invoices is only available on the main screen (previously, this option existed on the Maintain Build and Maintain Repair screens). The "Add" button that facilitates the creation of invoices is located in the lower right-hand corner of the main screen, on both the Build and Repair tabs. Having created an invoice, click the Print Invoice button located in the same area of the screen to preview and/or print it.

Cheers
Pete
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